Sincere Evaluate By On Line Casino Guru
Without any supporting proof, we had to shut the grievance. The player from India had gained one hundred sixty five,000 rupees at an internet casino. However, all winnings had been confiscated as a outcome of alleged fraud and duplicate account creation, which the player denied.
However, because of the player’s lack of response to our inquiries, we had been unable to proceed with the investigation and needed to reject the criticism. The participant from India requested a withdrawal three days previous to submitting this grievance. Winnings haven’t been received because of ongoing verification. Although the casino confirmed that the verification was efficiently accomplished, the criticism was rejected as a outcome of, within the meantime, the participant misplaced his disputed funds. The participant from Brazil has submitted a withdrawal request less than two weeks previous to contacting us.
The participant had demanded an intensive evaluation of the case and restitution of the confiscated winnings. After reviewing the proof supplied by the casino, it was discovered that the participant had submitted solid identification paperwork. The player had admitted to importing a low quality copy of his authentic document due to misplacement. However, it had been decided that the participant had used the same photo however completely different names on the IDs, which was considered fraud. Player’s account got blocked a number of occasions and he was accused of being underage, although he’d despatched documents for verification which confirmed that he was 25 years old. The casino ignored the criticism and it remained unresolved.
Participant Stopped Responding
During the process of investigation the player knowledgeable us that the account was efficiently verified so we closed the complaint as resolved. The participant struggled to withdraw his winnings as a result of ongoing verification at the Leon Casino. Since submitting this grievance, the participant’s account at Leon on line casino was later blocked.
- The player from Greece had been ready for a month for his withdrawal, regardless of having supplied all the requested paperwork.
- The verification was completed successfully and the player was paid out.
- Despite the money having been deducted from their checking account, the stability did not mirror the identical.
- We closed the complaint since the participant didn’t reply.
The problem was successfully resolved, the player obtained his funds. The complaint was closed as resolved as the player acquired his refund. The participant’s requesting a refund of his cash as he believes that the on line casino should have done checks earlier. The complaint was closed because the participant obtained the refund. The casino believes the participant has created multiple accounts.
After he submitted all required paperwork and had a video name for account verification, the participant’s account was reinstated. We had confirmed the resolution of the issue with the player. The player from Germany had the account blocked for an audit after accumulating a considerable win. Later, the additional verification was concluded and the player’s access to his account was absolutely restored. The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification. The participant from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification.
The participant additionally reported that he had filed a complaint with the police against Leon Casino for working illegally in Portugal. The casino had responded that the problem had been escalated to their regulator, KGC. We had decided to wait for the regulator’s decision before taking further motion. The player from New Zealand is having difficulties passing the verification course of.
Cost Strategies
The player from Russia had their account blocked for an audit. The player’s unable to withdraw his stability due ongoing verification. The player from Greece is battling a 5k withdrawal from Leoncasino. Despite completing prior withdrawals efficiently, this withdrawal requires additional documentation and up to a 30-day processing period. We tried to investigating the scenario, beginning with asking the participant extra questions.
Player’s Account Blocked, Withdrawal Delayed
His account was blocked following a discrepancy between the surname in his paperwork and the surname on his on line casino account. Though he explained the difficulty and supplied valid documents, the on line casino refuses to reopen his account. After a extra in-depth examination, we ended up rejecting this criticism as unjustified. The participant from Germany had been persistently depositing money into her on line casino account but had not seen any returns. We had supplied her with sources to grasp the payout ratio (RTP) and variance in on line casino video games. We extended the grievance response time by 7 days, nonetheless, the participant didn’t reply throughout the given timeframe.
The participant from Greece had points together with his casino account closure following a successful withdrawal request. Just after his withdrawal request of over 1100 euros had been verified, the on line casino closed his account. The participant and his father each used the identical checking account for transactions, which was in opposition to the casino’s guidelines.
We rejected the grievance as a end result of the participant didn’t respond to our messages and questions. The participant from Portugal has requested a withdrawal lower than two weeks previous to submitting this criticism. The player from Australia has deposited money into his on line casino account, however the funds seem to be misplaced. The on line casino was not in a place to determine his account and requested him for extra particulars.
The player from British Columbia was unable to withdraw winnings because of an prolonged verification course of. Despite having offered the required documents and acquired affirmation, the player’s withdrawal attempts remained restricted. The participant had tried to contact the casino’s customer service a number of instances, solely receiving automated responses. We had invited the on line casino consultant to the dialog, who stated that the participant had handed the verification and withdrawn the funds. However, the participant did not verify this and stopped responding to our messages, leading us to reject the grievance. The participant from Greece had been waiting for a month for his withdrawal, despite having supplied all the requested documents.
We had advised the participant to contact AstroPay about the error. Despite extending the response interval, the player did not present additional communication, leading us to close the complaint. The participant from Germany suspected that the platform had manipulated the RTP as he had important losses. He demanded his account to be permanently blocked and requested all his game logs to be sent in a PDF format. Despite quite a few makes an attempt, the participant failed to supply the sport historical past or any communication with the on line casino about the problem. Therefore, we could not investigate the problem additional or ask the casino for cooperation.
Despite having completed the verification, the casino argued that he had an American account. They proposed deleting his account and creating a new one, ensuing in the lack of his $49 deposit. The player couldn’t choose his country during registration and will solely point out a Russian quantity.
Participant Is Struggling To Finish Account Verification
He misplaced all his winnings as a outcome of his incapability to withdraw. The player from Greece had difficulties verifying considered one of his deposit playing cards with an online on line casino. Despite his attempts to offer various playing cards for verification, the casino insisted on the disputed card.
The player had supplied proof of his French residence, but the on line casino had insisted on further documentation. After a protracted process, the on line casino finally verified his account and released his funds. We assisted the participant all through the method and the difficulty was finally resolved. We’ve completely reviewed Leon Casino and gave it an Above average Safety Index. It’s typically a great casino to play at, however there are some issues value noting.
However, with none further data or evidence from the player, we have been unable to analyze further and had to reject the grievance. The player complained that despite a quantity of confirmations of successful transactions, his 3 deposits of $18 through Tether by no means arrived to his casino account. When contacted about it, the on line casino ”doesn’t solve the issue, refund not obtained, deposit not credited, solutions according to the template”. Despite his self-exclusion from the Portuguese gaming regulator SRIJ, the participant had been capable of proceed taking part in and had misplaced over 20,000€. The participant additionally claimed that Leon Casino owed him €2450, which he alleged had disappeared from his account. The on line casino and the financial institution were involved in an official investigation concerning the lacking funds and attainable failed self-exclusion.
The Participant Struggles To Withdraw His Balance
The participant from Sweden requested a withdrawal less than two weeks previous to submitting this complaint. The participant confirmed receipt of the payment, so we closed the complaint as resolved. The player from Sweden had skilled issues with account verification on the on line casino. We had provided advice on the importance of KYC and asked for extra particulars in regards to the documents submitted.
The participant from India was experiencing difficulties withdrawing his winnings due to ongoing verification. The participant was then asked to complete a video verification. Upon finishing this efficiently, the participant was verified and so the issue was resolved.
However, as a result of an absence of response from the player, we were unable to proceed with the investigation and had to reject the complaint. The participant from Ireland is experiencing difficulties withdrawing his winnings because of ongoing verification. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved. The participant from Portugal requested a withdrawal however it has not been acquired but. The participant from India was struggling to finish the verification within the on line casino. The participant had been communicating in Hindi and had somebody translate for them through the video call verification, which the on line casino deemed unacceptable.
The player from Brazil is experiencing difficulties withdrawing their funds. After participant affirmation about casino managed to resolve the difficulty, we closed this case accordingly. The participant from Greece was requested to move a verification name. The player complained that his funds have been blocked due to lengthy verification. More than a month later, the verification was nonetheless not finished, some funds have been returned to him without rationalization, and he did not know what to do.
The Participant Struggles To Confirm His Account
The participant from India had points with depositing 500₹ to their Leon account. Despite the money having been deducted from their checking account, the steadiness did not mirror the same. We had suggested the participant to contact their financial institution for additional investigation because the transaction seemed to be stuck somewhere in the process. The participant from Greece has requested a withdrawal prior to submitting this complaint.